Here’s what happens behind the scenes when your Samsung phone is repaired

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May 16, 2023

Samsung reveals what happens behind the scenes when your phone gets repaired.
Samsung offers three options for repair, including walk-in, mail-in, and at-home.
Samsung is offering a deal where customers can get up to 30% off Samsung Care Plus with the purchase of any mobile device between May 15 and May 21.

From cracked screens to power issues, problems with your phone can happen at any time. Fortunately, there’s always the option of sending your phone in for repairs. But have you ever wondered what happens when the company has your phone? Well, you don’t have to wonder anymore; Samsung just pulled the curtain back on its phone repair process.

In a video released today, the company’s Customer Care department revealed how it handles your phone repairs. The video focuses on Samsung’s walk-in and mail-in repair centers in Texas and points out that customers have three options from which to choose. Those options include walk-in, mail-in, and at-home.